Dec 9th, 2020
Like many fast-growing companies, LendKey had outgrown the tools they used to organize and manage various aspects of their sales process. Although they set up Salesforce to manage their client relationships, LendKey wanted to customize the platform to facilitate their sales process.
Furthermore, a great deal of client information, including time-sensitive renewal documentation, was maintained outside of Salesforce. Employees routinely searched through multiple spreadsheets, emails, and shared drives whenever they needed to locate critical details or confirm whether or not clients or lenders had submitted required documentation on a timely basis.
When LendKey’s Salesforce administrator left the organization, EightCloud was brought on board to update their Salesforce environment with the twin goals of streamlining their cumbersome sales process and improving visibility into key metrics such as lending volume.
EightCloud has been a great partner. They’ve focused on understanding our business and adapting Salesforce to meet our operational and documentation needs while ensuring an efficient, user friendly experience. From a sales management perspective, we now have more transparency into monitoring and understanding the sales pipeline through opportunity stages. We’re so pleased with the operational and knowledge sharing gains achieved that we’re already in discussions with EightCloud to enhance another of our business units.”
EightCloud’s consultative approach allowed us to quickly grasp LendKey’s unique business model and sales strategy. We then leveraged our comprehensive understanding of Salesforce to create custom solutions that dramatically improved employee productivity and added visibility into multiple areas of their sales process.
Streamlined the annual renewal process, boosting on-time renewals from 88% to 94%. EightCloud completed the integration of DocuSign into Salesforce and set up automatic reminders to boost the timely completion of renewal contracts. This created a paperless process for generating, tracking and saving documentation generated during the annual renewal process for the lending program. This integration with DocuSign added much needed data validation and replaced a spreadsheet-based tracking process that was manually updated. LendKey employees no longer have to send multiple emails to clients to obtain signatures or follow up on missing information. Instead of searching through multiple spreadsheets, emails and shared drives to get the information they need, the client services team can easily track each stage of the renewal process.
Helped redefine and streamline the sales process, aligning Salesforce to meet their needs. LendKey can now take advantage of automated features such as email reminders, to ensure that critical client management tasks do not fall through the cracks. They can also more easily track their progress towards specific revenue goals and make adjustments as necessary. Thanks to on-demand reporting, LendKey is also now able to assess where a specific opportunity stands in relation to the overall opportunity lifecycle.
EightCloud wildly exceeded our expectations. They showed a genuine commitment to understanding our needs, our business structure and processes. Additionally, they had insights that added value well above the tactics of our implementation of Salesforce. They were a true partner and have helped improve our processes overall."
- Paul Johnson, Guild Mortgage
Partners and friends, we are proud to share the new EightCloud brand and website with you. Our transformation reflects our commitment to helping you achieve Salesforce excellence through a focus on efficiency, expertise and genuine partnership.
We wish you the best and look forward to connecting with you soon!