Dec 9th, 2020
With dynamic staffing needs, the Sound Physicians’ Salesforce development team is charged with making sure the company’s technology is up to the task. A big part of their effort in 2020 has been to improve back-end telemedicine operations.
The telemedicine infrastructure — as well as other Salesforce systems — requires complicated architectures as one physician could be assigned to multiple combinations of clinics, hospitals, or health plans at a time.
In 2018, Sound Physicians’ IT consolidated Salesforce technology development transitioned to an agile development cycle. But staffing such an operation is expensive and company needs fluctuate.
Flexible expertise was needed.
As a result, Sound Physicians chose a fractional Full-Time Equivalent (FTE) model. For about the price of one FTE, the company engaged with EightCloud for multiple architects, administrators and specialists.
Now, Sound Physicians opts for a mixed-resource model, relying on the company as a regular member of the scrum team and tapping specialized expertise when needed.
If we didn’t have EightCloud, the velocity of our projects would be much lower. Plus, it’s difficult to hire good people with the expertise we need for our systems, especially since many of them are narrow in scope. Because we have this relationship, we don’t have to go down that path of finding our own Salesforce experts.”
– Krista Adams, Salesforce Administrator and Scrum Master
It started small: With a dedicated person, using about 20% of Salesforce’s functionality, on small projects. As larger programs were implemented, Sound Physicians relied more on specialized products, such as Conga.
Due to the built-in flexibility, the client can expand, retract or change course as needed.
EightCloud has already altered delivery models due to changing environments.
Another important project: Clinical pay automation. The billing system was a huge undertaking and involved nearly two years of data migration from payroll. The project also included advanced automation.
Some other milestones include:
1. More than 75 two-week sprints.
2. A two-year roadmap.
3. Projects for the past year have been under budget.
What I really enjoy about EightCloud is the ability to collaborate with them. We utilize them for their expertise and experiences with similar projects they’ve had with other clients. They’ve always been great team players.”
– Krista Adams, Salesforce Administrator and Scrum Master,
The EightCloud team was professional and methodical in learning about our organization and understanding our needs. We greatly appreciated the transparency and thorough documentation along the entire development process (design docs, status updates, weekly check-ins). The knowledge and expertise of the EightCloud team was apparent as they were able to explain options and make recommendations."
- Michael Garcell, First 5 Orange County
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