Methodology

Deep-dive interviews with your business and IT stakeholders are the first step in building a clear picture of all strategic objectives and business processes relevant to your current and future Salesforce environment. The outcomes of this process include:

• A clear understanding of engagement objectives and themes
• A documented working model
• A plan for feature and product acceptance, change management and ultimate delivery

We work with you to create user stories that map strategic objectives to specific features, manageable tasks and acceptance criteria. By identifying each persona affected by the solution and clearly describing their needs and concerns, we make sure our team knows exactly what to build and when all user experience, solution behavior and security requirements have been satisfied.

The targeted features are estimated by our Delivery team and prioritized for planned sprints. All details are included in our proprietary backlog management tool to enable a completely transparent and collaborative effort between EightCloud consultants and your team.

Delivering iteratively allows for more features to be released faster than a traditional “big bang” approach. Typically, our delivery methodology aims to release new features every four weeks, giving you the opportunity to test and incorporate feedback into subsequent releases until final acceptance is achieved. This results in greater efficiency and higher quality deliverables while easing the learning curve for your teams.

Once all acceptance criteria have been satisfied, it’s time to activate the release plan documented during the Discovery phase. Client sign-off is obtained and any necessary change management takes place.